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[ernie] The Electronic Recruiting News In Email_00.12.08




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It is better
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John Sumser

Reality
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John Gall


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John Sumser

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Negative Information
(December 08, 2000) Take a bland, ill considered description of a job and try to match it against a badly written personal marketing document. Better yet, get lots of both and call it a marketplace. Measure the volume in tonnage (millions of resumes and jobs) and call it friction reduction. It sounds like a recycling program, not an employment market.

It's a world in which no negative information is exchanged, a sort of Stepford Talent Market. Bland and superficial, one might imagine a Stepford Talent Market Group that polishes hyperbole in search of market momentum. Like many of today's consultancies, no real experience is required. Fluff, flattery and upbeat obfuscation can take the place of results.

It's not surprising that negative information wants to keep a low profile. After all, how far would you get with a resume that said "I've taken the computer at each of my last 4 jobs" or "I enjoy viewing my collection of company office supplies" or "I prefer having my haircut in the mid afternoon" or "I often forget to shut up when I don't know what I'm talking about".

At the same time, who'd apply for a job described as "Responsible for loose ends; scapegoat potential is high" or "Boss has strong inflexibilities regarding the question of who is right" or "Seeking third CEO in a year" or "impossible deadlines with inadequate funds".

But, the Internet has shuffled in an era when the cat is out of the bag. It turns out that negative information is the foundation of early trust. Before shared experience, negative information indicates the strengthening of a relationship. Companies like Vault.com, WetFeet (before they leaped headfirst into the land of hyperbole) and our favorite unmentionable layoff tracker garner huge volumes of traffic by tracking and publishing the "inside skinny". (Read the icplanet story and see if you don't get a clear picture of corporate culture). The stock market message boards (see Webhire, Kforce or CDI) provide volatile conversation with strong swipes at senior management.

We got to thinking about the importance of negative information after laughing hard at the parody site, kfarce. The absolutely wonderful site includes rich multimedia presentations of xeroxing skills, interview techniques and, our favorite, supervisory skills (you'll need a media player). We can imagine that the management and legal teams at kforce, suffering under public scrutiny, have had lots of meetings trying to figure out how to shut it down.

We think that they'd be better off proudly pointing out the fact that someone thought they were worth parodying. When you consider that the alternatives are essentially self parodying, this is a badge of honor. Were it our problem, we'd find ways to celebrate and promote the negative stuff.

Across our industry, negative information is freeing itself from its shackles. It's a good thing, although it takes some getting used to. 

- John Sumser

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