[Virtools] Token System

[Richard Haig <richard@virtualexperience.co.uk>]

Virtools have introduced a token system as part of their support policy.
The impression I get is that you can email 10 questions free to support then
you must pay to ask more questions.

No I have just paid 4000 Euros for Dev 2.0 that comes with little or no
documentation.  For software that costs this much I expect free support at
least by email if not by telephone.

I have also found out that if I use Dev 2.0 in a commercial application then
I must pay again even for a single use on a kiosk.

I really feel that Virtools are getting too interested in income without
providing any service at all.

What are you other users finding.
Richard Haig
The Virtual Experience Company

Phone: 44 (0) 1926 886999
Fax: 44 (0) 1926 888369
Web: http://www.virtualexperience.co.uk

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