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Re: [Virtools] Token System

------------------------
I have also found out that if I use Dev 2.0 in a commercial application then
I must pay again even for a single use on a kiosk.
---------------------------------
Hi , as i mentioned maybe before we're starting up a company after the
summer, and a gearing up for a dev 2.0 purchase.
I've read the publish section of the site,
and as far as i read it a kiosk presentation, under 4 screens only requires
the virtools references..
and above this, the virtools reference or 1000 euro per screen..

has this changed??
or have i read it completely, and what about eh offline stand alone
distribution., i've been told that dev2.0 ships with a ready to assemble
ofline player.
does this mean you can embed that code or change the appearance of the stand
alone player,
or does the use of the stand alone player, require a fee.

This is quite essential information if you'd want to use dev 2.0 for
commercial projects, especcially if clients demand their logo or whatever in
the loading screen instead of the virtools logo.. I understand and agree
taht the virtools reference and acreditation is important when shipping a
product made with virtools ,
it's nothing different than with director..  But how to which extend is
virtools requiring it.. would say a mention in the credits or a link to the
virtools website in the customised stand alone player suffice..

I'm very interested in the specifics of the license agreement for the stand
alone player code shipped with dev 2.0 (and general  dev20 use) .
Is it too be found online somewhere?

Now i'm at it, when wil the details about the behavioral server made
available?, I assume its a server side apllications as well, will virtools
offer hosting for the server side of it as well (for a fee off course) , or
does it have to be  installed at a local hosting party, etc etc.

best regards,
tomas sala

ps: there are mentionings of the physics package on the swapmeet but no
mention of release  on the virtools website??

----- Original Message -----
From: "Francois Dujardin" <dujardin@virtools.com>
To: <virtools-user-group@lists.theswapmeet.com>
Sent: Tuesday, August 07, 2001 5:47 PM
Subject: RE: [Virtools] Token System


> Hi,
>
> As a Virtools employee responsible for all things related to services and
> support, I'd like to explain our view on that issue a little bit.
>
> Support:
> =========
> Our goal is to provide the best possible support to our users. As we have
> limited resource, we can only sustain a quality support by controlling how
> we help users. That is, we must ensure that we sort questions before
> answering (otherwise we just don't have enough time to answer them all).
To
> do that, we have several possibilities. First, try to redirect all the
'read
> the manual' questions to FAQ. Then answer questions coming from customers
> (before answering those coming from 'spectators', if you like). Then, find
> ways to answer questions from people evaluating the technology (for that
we
> have forums).
>
> I think you get the idea: it's a matter of efficiency. We are forced to
sort
> filter/sort the questions in order to provide appropriate answers. The
token
> idea is not really about generating revenue, it's about encouraging our
> users to make a good use of e-mail support. Consider the tech support guys
> here: if they have to browse through 200 questions like 'how do I know
which
> graphics card I have on my PC' to find your very technical question,
there's
> no chance that you'll have the right answer in a decenas t delay. I hope
you
> understand this perspective.
>
> However, as this token system is newly installed, it might happen that a
> token is withdrawn from your account for a question you feel should be
part
> of free support (for instance, an installation problem). In that case, we
> recommend that you let us know, so that we can find a solution. Please
trust
> that we are trying our best, and when we fail, just let us know so we can
> improve.
>
> So, the token idea is not about the money, it's about ensuring quality.
> Please not that we have support solutions for all users: from free support
> through forums, faq and this mailing list, to dedicated training,
> professional services, consulting and follow-up including in the GOLD
> package.
>
>
> Documentation:
> ==============
> Virtools comes with 200-or-so pages user guide to help you get started. On
> top of that, for more advanced users, there is a 700 pages online
reference
> guide, a set of sample compositions, tutorials with videos, media
libraries,
> SDK 'chm' files, source code for most behaviors, source code for a sample
> executable, etc...
>
> So, it might not be the ultimate documentation, but we can't let people
say
> that there is no documentation coming with Dev2. Again, this mailing list
is
> also a way to get feedback from you, and get a better idea of what we need
> to improve (and "there's no doc" won't help much, whereas constructive
> criticism will).
>
> Last but not least:
> ===================
> It seems that some of you have found better solutions than Dev 2, cheaper
> and easier to use. Then why don't you just buy them?  :)
>
> Ok, I just thought I had to write this to give our position on these
topics.
> I just felt I couldn't let comments I consider unfair unanswered. Consider
> it an invitation to constructive discussion.
>
> On behalf of the Virtools team members
> (who are hard at work on making the best possible software, and I think
some
> readers could testify on it;-).
>
> Best,
>
> Francois Dujardin
>
> ...............................................................
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> ...............................................................

...............................................................
Distributed via the virtools-user-group list: http://www.theswapmeet.com/numl.html
To reply to the list instead of its author, use "Reply to All"
To unsubscribe: send "unsubscribe virtools-user-group" to Majordomo@lists.theswapmeet.com
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