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Re: [Virtools] Token System

Christian,

It is the fate of beta-testers to have ideas about how the app should be...
It is also the fate of beta-testers to see bugs everywhere, that seem never
to be corrected, ending in the beta-tester believe that his bug reports have
not been taken into account.

I have had the same remarks as you, directed to another company/software, a
few years ago. The Engineering Manager told me : "Look, you seem to have
lots of good ideas about how things should be. With such brilliant thoughts,
why don't you go and run your own software company ? " That was good
teaching ;)

I also think you should consider the computer environment. I have not seen
one app in years that was 100% bug-free, with a perfect documentation and
support. Take Maya, for instance. It costs lots of bucks, really, but you
can still find some bugs, the doc is far from excellent (with typos) and the
support frequently ends up with a mere "oh yes, that's a known issue - we're
working on it for the next version". And they have 250 coders.

The perfect app does not exist (one exception though: WordPad). And yes,
Rhino, that has the best solution : the permanent beta version.

Well, Virtools is probably not the best app in the world, but I really
believe it is more of a good app that what you describe. But they have
provided no magic wand.

Cheers

Gil

----- Original Message -----
From: ChrGarnier <chrgarnier@wanadoo.fr>
To: <dujardin@virtools.com>
Cc: Virt_User_Group <virtools-user-group@lists.theswapmeet.com>
Sent: Wednesday, August 08, 2001 12:45 AM
Subject: Re: [Virtools] Token System


> For the first time we have someone from Virtools answering (and not the
> least).
> All that follows is directed to you as a member of Virtools staff (not to
> the father
> of Simpson-Casta).
>
> About support
> Don't you think that to relieve your support staff from many "easy
> questions" it would be better
> to suppress the access privileges. I mean for your customers they bought
> Dev2 SE.
> Or do you think it's better if as little as possible of the users know
about
> the KNOWN BUGS!
>
> About documentation
> Do you think a documentation  with an average of one typo per page (the
best
> one being
> in the Filter Min/Mag of material setup::"...the jagging on disant
> textures..." is relevant to a
> §4000 package.. I don't blame the people who made the mistake (I imagine 2
> guys, late at
> night, one sit beside the other and is reading "these", the other is
> typing...) but I do blame
> the company that let this be published and burnt on CD.
> By QA I don't mean a 20 people department. I mean 1 chap reading the
manual
> from beginning
> to the end as I did..
>
>  Last but not least:
> The same low level of quality is reflected on the BB's. The bugs are not
> hidden ones. The same chap
> as above could have tested each of them (1/4 of an hour in average, times
> 400 gives us less than
> one man*month). Most of the bugs appear in the 5 first lines of the source
> code. At the end, what do
> we get: a user not confident in the product asking himself where is the
bug
> and not what did I do wrong.
>
> And because I believed into Virtools for 2 years, helping you as I could
> (bug reports, beta1 and beta2),
> because I feel Virtools never took into consideration these reports,
because
> Virtools is a great idea,
> because you are taking every marketing turns as if you were fed up with
your
> customers, because
> of all this I do not appreciate (especially from you) that your least
> argument is : if you are not pleased
> just go and buy our competitors product.
>
> I hope this is your least argument(again) and not the last.
>
> Christian Garnier.
>


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