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Re: [Virtools] Token System

Thank you for your quick reply.  I appreciate the response and it is encouraging
to know that my (and others) viewpoints are heard and taken seriously by the
company.

I have a few other comments to add:

> - about the marketing issue, you are making a very good point. We couldn't
> sustain an 'entry-level' product like Creation due to the size of our
> company.  <SNIP>  Our move to a higher end market was needed to
> ensure our future until the market (and us) is fully ready for a product
> like Creation.

While I am sure you have debated thoroughly over this issue, I hope Virtools
does not miss the opportunity to grab a good portion of market share while it
DOES have such a technical advantage.  Once others have got a foothold I fear it
will be even more difficult to dislodge them regarless of the quality of your
product.  I would think Virtools would want to make an extra effort now to stake
new ground while you do have an advantage.  Strike while the proverbial iron is
hot.

However, I have offered my opinion and won't beleaguer this point any more.  I
sincerely hope your strategy works because it would be such a shame for this
product to fall short of it's full potential.

> - about your concern regarding marketing acceptance of Virtools: it is clear
> that we alone can't have the impact of a very big player entering the
> market. We need strong partnerships to do that. Watch the upcoming Siggraph
> announcements on that subject.

I will!

> <SNIP> This mailing list was created just for that.  As Virtools employees, we
> usually answer questions here as much as we can <SNIP> and we will keep doing
it
> to the best of our ability, regardless of the token system.

Fair enough.  As long as the quality of support remains good in the mailing list
(and Swap-Meet) I think most users will be happy.  The bottom line is that
support (especially for a development tool) MUST be available one way or another
when needed.  So perhaps it is more of a developer relations issue rather than a
practical implementation issue.  It is important for us users to feel that the
company is *eager* rather than *reluctant* to support it's product and offer
help wherever it can.  While I believe that Virtools is such a company, the
impression one gets when presented with a token email support system is not that
reassuring.

> I hope this answers your concerns.

Yes it does.  Thank you.

I have one last question regarding the DEV SE upgrade.  If I do upgrade to DEV
SE and in the future (after making my millions :-) want to continue the upgrade
process to the full DEV product.  Will I be given the opportunity to do so at a
discount so that my investment will not be lost?  It is a VERY important
consideration for me (and I would imagine other Creations users who have not yet
upgraded).  Currently I know that I can recoup all that I have invested in
Creation if I were to upgrade to DEV 2.0 *now* but as I mentioned that is not
possible for me.  Will I have the same opportunity in the future?

Thanks again,
Jon Lee
Canada


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